How Powerful is EyeOnWater? -
EyeOnWater- Account Set up

What is EyeOnWater?

EyeOnWater is a smartphone app available for Santa Fe water customers that lets you track your water usage and discover problems on your property. While the app is designed for smartphones, you can also use your computer to log in to the EyeOnWater website and view your water usage on your account dashboard.

EyeOnWater- Account Set up

How do you sign up?

To sign up and get an EyeOnWater login, go to and follow the prompts. You’ll need your account number

 as it appears on your water bill, excluding the leading zeroes, your service or billing address ZIP Code, and your email address. Next, you’ll create a password, read and accept the terms of use, and verify your email address in a confirmation email. Then you’re ready to use the EyeOnWater app!

How can EyeOnWater help you save?

The app uses simple graphs to let you view and understand your water usage. You can set up alerts to help you manage your usage and view hourly, daily, monthly, and yearly data directly from the metering system. These features allow you to conserve water and, as a result, save money on your water bill. More importantly, the app can detect leaks that can cost you money. While some leaks are obvious, others are not, and those leaks can waste water and cause damage before they’re discovered. A typical home can lose 2,000 to 20,000 gallons of water per year due to leaks. 

How does the app work?

The system looks for 24 consecutive hours of flowing water above a specified limit, called an alert threshold. The app is constantly on the lookout for leaks, but you must set up an alert threshold and a leak alert to be notified that you have a potential leak. Without leak alerts, the app has no way of knowing if you are intentionally using water, if you accidentally left the water on, or if it’s a leak. 



Water Leak Detection- EyeOnWater

On your EyeOnWater dashboard, click the Set Leak Alert button. Next, you’ll need to select whether you want to monitor continuous flow or intermittent flow. Continuous flow is probably the most common choice that customers make when setting up a leak alert. Examples of continuous flow are things like a hose left on outdoors or a toilet flap that isn’t working properly. Choose intermittent if you’re expecting a large spike in water usage, for example, if you suspect that your sprinkler system isn’t working correctly. After you’ve chosen the type of flow to monitor, set up the alert threshold which determines how many gallons of water are leaking. A suggested threshold is a number between one and seven gallons per hour. For example, if you set this number to three gallons per hour, the system will send you an alert letting you know that you have a leak that exceeds three gallons per hour. Once you have set up leak alerts you can identify consumption issues, abnormal water issues, or leaks.



How to sign up:

For more info and how to set up leak alert thresholds, go through the video here: 

This article was posted by Alba Burch

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